How are session recordings collected?

DeepSync captures DOM mutations and interaction events in the browser, then reconstructs them in a privacy-controlled player. No literal screen video is stored.

Are all sessions recorded?

You control sampling rules. Many teams record 100% on critical flows and sample general traffic. High-value segments like error sessions can always be captured.

How long until a session appears in the dashboard?

Sessions typically appear within seconds to a few minutes depending on session length and network conditions.

How do I see which page a user is on during replay?

The timeline shows URL changes, SPA route updates, and page titles. Click any segment to jump directly to that step.

Can I exclude pages from recording?

Yes. Use URL block lists for account settings, admin panels, or any path that should never be captured.

Will recordings slow down my website?

DeepSync batches events asynchronously. Most sites see negligible impact when configured with standard sampling. Monitor Core Web Vitals after install.

Session Recordings

Session recordings:
Watch and learn

Move past aggregate metrics to see how people actually navigate your product. Discover what works, diagnose what breaks, and validate ideas with real behavior evidence.

Privacy-readyUnder 2 min setupNo session sampling capsGDPR-conscious defaults

Qualitative analytics

See what your users experience—with DeepSync

Every recording captures clicks, scrolls, navigation, hesitations, and errors in a searchable timeline your whole team can learn from.

Find and fix friction

Find and fix customer pain points

Watch how specific audience segments move through your site—and the exact moment you lose them.

Follow cohorts like mobile checkout users or trial signups through every step
Surface frustration with rage clicks, dead clicks, and error spikes on the timeline
Review recent activity without aggressive sampling—see the sessions that matter
Narrow playback with 30+ filters or build custom segments for your stack

Session replay filtering by user segment

AI session summaries

Summarized recordings with DeepSync AI

DeepSync AI distills long sessions into concise takeaways so you understand behavior trends without watching every minute.

Get highlights of positive and negative experience moments automatically
Receive recommended next steps tied to observed friction patterns
Batch-review up to ten summarized sessions to spot recurring issues fast
Jump from summary bullets directly into full replay at the relevant timestamp

Real interaction capture

Watch user behavior as it happened

Replay captures taps, scrolls, route changes, and form interactions—not a screen video, but a faithful reconstruction of the experience.

See hesitation before form submission and back-navigation after errors
Identify broken flows the moment support or QA reports a vague ticket
Capture dynamic UI like modals, dropdowns, and SPA route transitions

Replay ↔ heatmap

From individual replay to aggregate view

Switch context instantly—go from one user's journey to heatmap aggregation for the same page state.

Pause any recording and open a heatmap for that exact page snapshot
Understand whether a single user's struggle reflects a broader pattern
Share replay links alongside heatmap exports for stakeholder reviews

Transition from session replay to heatmap

Team workflows

Collaboration built for product teams

Make qualitative research a team sport—not a siloed UX ritual.

Download clips and share timestamped links with engineering or clients
Label recordings with tags like onboarding-friction or payment-error
Star important sessions and build watchlists for sprint planning

FAQ

Session recordings:
Watch and learn