Refund Policy.

1. Scope of this policy

This Refund Policy applies to all purchases of DeepSync subscription plans, plan upgrades, add-ons, overage charges, and any other fees paid through app.deepsync.in or our payment processor (Razorpay), collectively “Fees.” It is incorporated into, and should be read together with, our Terms of Service.

This policy applies to self-serve subscriptions purchased through our website or dashboard. If you have a separate signed order form, master service agreement, or enterprise agreement with DeepSync, the refund and cancellation terms in that agreement govern over this policy for that agreement.

2. All fees are non-refundable

All Fees paid to DeepSync are non-refundable, in full or in part, except as expressly required by applicable law or as set out in this policy. This applies regardless of whether you have used the Service, and includes, without limitation:

• ·Cancelling your subscription in the middle of a monthly or annual billing cycle.
• ·Downgrading from a higher-tier plan to a lower-tier plan or to the Free Plan.
• ·Not using your full allotment of sessions, seats, retention period, or other plan features during a billing period.
• ·Suspension or termination of your account due to a breach of our Terms of Service.
• ·Choosing to stop using the Service for any reason after payment has been processed.
• ·Currency conversion differences, bank fees, or payment processor charges associated with your payment.

3. Acknowledgment

By subscribing to a paid plan, you acknowledge and agree that no partial or full refunds will be issued for any reason other than those expressly described in this policy or required by applicable law.

4. Free plan and trials

The Free Forever plan is provided at no cost and is not subject to this policy, since no payment is collected. If DeepSync offers a free trial of a paid plan, no charges are made during the trial period, and this policy applies once a paid subscription begins at the end of, or independent of, any trial.

If you do not cancel before a trial converts to a paid subscription, the first charge under the paid subscription is subject to this policy like any other Fee.

5. Monthly vs. annual plans

Monthly subscriptions bill on a recurring monthly basis; cancelling a monthly subscription stops future charges but does not refund the current month already paid for.

Annual subscriptions are billed upfront for the full year at a discounted rate. Cancelling an annual subscription partway through the year does not entitle you to a refund of any prepaid amount for the remaining months, except as described in the Billing errors and duplicate charges section below or where required by law.

6. Upgrades, downgrades, and proration

If you upgrade to a higher-tier plan mid-cycle, we may charge a prorated amount for the remainder of the current billing period, or apply the upgrade at the next renewal, depending on the plan and billing cadence. These prorated upgrade charges are non-refundable.

If you downgrade to a lower-tier plan, the downgrade generally takes effect at the start of your next billing period, and no refund or credit is issued for the difference in Fees already paid for the current period.

7. Cancellations

You may cancel your subscription at any time from your account billing settings or by contacting us at m@drema.in. Cancellation stops future billing but does not entitle you to a refund for the current or any prior billing period. Your access to paid features continues until the end of the billing period you have already paid for, after which your account will revert to the Free Plan (or be closed, if the Free Plan is not applicable).

8. Failed or declined payments

If a renewal payment fails or is declined, we may retry the charge, send you a notice to update your payment method, and temporarily restrict access to paid features until payment succeeds. If payment is not resolved within a reasonable grace period, we may downgrade or suspend your account. No refund is owed for the period during which access was restricted due to a payment failure caused by your payment method.

9. Billing errors and duplicate charges

If you believe you were charged in error — for example, a duplicate charge, an incorrect amount, or a charge after you validly cancelled — contact us at m@drema.in within 30 days of the charge, including your account email and the transaction details. We will investigate promptly and, where a billing error on our part is confirmed, correct it, which may include a refund or credit of the erroneous amount to your original payment method.

10. Chargebacks and payment disputes

If you have a concern about a charge, we ask that you contact us first at m@drema.in so we can investigate and resolve the issue directly. Initiating a chargeback or payment dispute with your bank, card issuer, or payment provider instead of contacting us first may result in immediate suspension or termination of your account while the dispute is investigated, and you may remain liable for any Fees already incurred.

11. Currency and taxes

Fees are charged in the currency displayed at checkout (for example, INR or USD, where available) and are exclusive of applicable taxes such as GST or VAT, which are added where required by law. Refunds, where granted under this policy, are issued in the original currency and payment method used for the charge, net of any non-recoverable transaction or currency-conversion fees.

12. Legally required exceptions

Where applicable consumer protection law in your jurisdiction grants you a non-waivable right to a refund, withdrawal period, or cancellation right that cannot be excluded by agreement, we will honor that right to the extent legally required. Nothing in this policy is intended to limit any statutory right you may have that cannot be validly excluded under applicable law.

13. Enterprise and custom agreements

If you have a separate signed Order Form, Statement of Work, or enterprise agreement with DeepSync that includes different refund, proration, or cancellation terms, those terms govern over this policy with respect to that agreement.

14. How to request a refund or raise a billing issue

To raise a billing question, report a suspected billing error, or ask about this policy, email m@drema.in with your account email, invoice or transaction ID, and a description of the issue. We aim to acknowledge billing inquiries within 3 business days.

15. Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our billing practices or applicable law. Material changes will be reflected by updating the “Last updated” date above.

16. Contact us

Questions about billing or this Refund Policy? Contact us at m@drema.in.