Connections that fail without a reason
A wallet that won't connect on a specific browser or device reads as broken, not busy, and users rarely try twice.
For Crypto & Web3Every failed wallet connection, abandoned swap, and rejected signature costs trust.
Every failed wallet connection, abandoned swap, and rejected signature costs trust.
DeepSync helps you find out why.
Whether users are connecting a wallet, minting an NFT, bridging assets, staking tokens, or trading on-chain, even a few seconds of uncertainty can send them to another protocol. DeepSync helps you understand every step of the on-chain user journey and eliminate friction before it impacts growth.
Wallet connection analyticsOn-chain transaction insightsSession replay with privacy controlsEnterprise-ready in under 5 minutes
The challenge
In Web3, trust can disappear with a single failed transaction.
A failed wallet connection, unclear gas fee, slow transaction confirmation, or unexpected signature request is often enough for users to abandon the session — or assume your protocol isn't trustworthy.
Fees that surprise instead of inform
A gas fee that appears late in the flow can cancel a transaction the user had already decided to make.
Bridges that look stuck
A transaction with no progress indicator during a multi-minute confirmation window gets reported as broken.
Onboarding that assumes prior knowledge
Seed phrases, network selection, and token approvals can silently filter out everyone but existing crypto users.
The solution
Where DeepSync helps
DeepSync reveals exactly where users hesitate across every on-chain workflow, helping product teams improve adoption while reducing costly support requests.
Wallet Connection
Wallet connection is the gateway to your product
Replay sessions to understand how users connect MetaMask, WalletConnect, Phantom, Coinbase Wallet, Ledger, and other wallets. Identify browser compatibility issues, mobile wallet problems, and confusing authorization flows before they affect adoption.
- See exactly where wallet connection attempts fail
- Identify browser or mobile-specific connection issues
- Reduce time from landing page to connected wallet
Trading & DeFi
Every additional click increases the chance of abandonment
Understand how users swap tokens, provide liquidity, stake assets, bridge networks, or approve smart contracts. Discover where users hesitate because of gas fees, slippage warnings, failed simulations, or transaction errors.
- See where gas fee visibility causes abandonment
- Identify failed transaction simulations before users do
- Compare completion rates across swap, stake, and bridge flows
NFT & Digital Assets
Minting and trading digital assets should feel seamless
Analyze user behavior across mint pages, marketplace listings, auctions, and collection management to improve conversion and reduce failed transactions.
- See where mint attempts fail under high traffic
- Identify confusing auction or listing flows
- Reduce failed transactions during high-demand launches
Onboarding New Users
Most Web3 products assume users already understand blockchain
DeepSync shows where first-time users struggle with wallets, seed phrases, network selection, token approvals, and transaction signing. Reduce onboarding friction without compromising decentralization.
- See where first-time users get stuck before their first transaction
- Identify confusing network selection or approval screens
- Reduce onboarding drop-off for non-native crypto users
On the ground
What this looks like in a real week.
Crypto & Web3 scenarios DeepSync teams run into — and how each one gets fixed.
01
Wallet connection drops after a product update
A DeFi platform notices wallet connections declining after a frontend release. Session replay reveals WalletConnect QR codes fail to render on Safari, preventing thousands of users from connecting.
Engineering releases a fix the same day; wallet connection success immediately recovers.
02
Users abandon before signing transactions
A decentralized exchange sees strong swap activity but unusually low transaction completion. Replay sessions reveal users repeatedly closing the signature request because gas fees appear unexpectedly after they click Swap.
The protocol introduces estimated network fees earlier in the flow; completed swaps increase significantly.
03
AI finds a mobile wallet issue
A Web3 gaming platform launches a mobile onboarding experience. DeepSync AI identifies that users connecting through Phantom Mobile repeatedly fail because the wallet approval window opens behind the browser.
The onboarding flow is redesigned with deep-link support and clearer instructions; mobile wallet connections improve dramatically.
04
Bridge transactions feel broken
A cross-chain bridge receives increasing support requests. Replay sessions reveal users assume transactions have failed because bridge confirmations take several minutes without progress updates.
The platform introduces real-time transaction tracking and confirmations; support tickets decrease while transaction completion increases.
05
NFT mint day goes wrong
A popular NFT collection launches. Traffic reaches record highs, but mint completion falls below expectations. Heatmaps reveal users repeatedly clicking the Mint button because wallet approval requests take too long to appear.
The mint experience is redesigned with clearer transaction status indicators; successful mints increase despite heavy traffic.
06
Network selection confuses new users
A staking platform notices many users abandoning before depositing assets. Replay sessions reveal newcomers repeatedly switching between Ethereum, Polygon, and Base because the application doesn't explain supported networks.
The onboarding flow introduces guided network selection; successful staking increases while support requests decline.
07
Token approval creates trust issues
Users frequently abandon after seeing unlimited token approval requests. Journey analysis reveals uncertainty around smart contract permissions.
The protocol redesigns approval screens with plain-language explanations and optional custom spending limits; transaction completion improves.
08
Enterprise wallet adoption slows
A digital asset custody platform introduces multi-user enterprise wallets. Replay sessions reveal administrators repeatedly struggle with role assignment and approval workflows during organization setup.
The platform simplifies onboarding and introduces guided workspace configuration; enterprise adoption increases across new customers.
Built for this
Every feature, tied to a real workflow.
Session Recordings
Replay complete user journeys from wallet connection and onboarding to swaps, staking, and bridging, and see exactly where users lose confidence.
See the featureHeatmaps
See how users interact with token selectors, transaction confirmations, gas fee estimates, and wallet connection flows.
See the featureAI Insights
Automatically identify recurring wallet issues, transaction failures, and onboarding friction, and focus engineering effort where it matters most.
See the featureUser Journeys
Visualize the complete path from wallet connected to transaction confirmed and repeat activity, and see exactly where users abandon.
See the featureConversion Funnels
Measure every milestone from wallet connected to staking started, and identify where adoption slows.
See the featureRage Click Detection
Detect broken wallet integrations, failed transaction flows, and hidden signature prompts before they affect thousands of users.
See the featureWhat leadership tracks
KPIs this team already reports on.
Wallet connection success rate
Share of connection attempts that result in a connected wallet.
First transaction rate
Share of connected wallets that complete a first on-chain transaction.
Swap success rate
Share of initiated swaps that complete without failure or abandonment.
Bridge completion rate
Share of started bridge transactions that reach confirmation.
Daily active wallets
Number of unique wallets that transact on a given day.
Support tickets per 1,000 wallets
A fast proxy for where on-chain friction is spilling into support cost.
Who uses it
One tool, every team, different questions.
Product
Understand how users connect wallets, complete transactions, and interact with decentralized applications.
Protocol Engineering
Replay transaction failures, wallet issues, and frontend bugs exactly as users experienced them.
Growth
Measure which acquisition channels generate active wallets and long-term users, not just connected wallets.
Design
Optimize wallet onboarding, transaction flows, staking, and bridging experiences using behavioral data.
Community & Support
Reduce Discord, Telegram, and support tickets by identifying recurring friction before users ask for help.
Security
Analyze user journeys while protecting wallet addresses, signatures, and sensitive blockchain interactions through configurable masking.
Leadership
Receive AI-powered summaries highlighting adoption trends, transaction friction, and protocol growth opportunities.
Fits your stack
Works with the tools you already run.
SegmentMixpanelDatadogSentryAmplitudeIntercomZendesk
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FAQFrequently asked questions.
FinTech & Financial Services
