Consultations that never start
A denied camera permission with no guidance on how to fix it silently turns a booked visit into a no-show.
For TelemedicineEvery missed virtual appointment begins long before the doctor joins the call.
Every missed virtual appointment begins long before the doctor joins the call.
DeepSync helps you find out why.
Patients don't abandon telemedicine because they don't need care. They leave because identity verification takes too long, appointments are confusing, forms are repetitive, or the video consultation never starts. DeepSync helps you reduce appointment drop-offs and deliver smoother digital care.
Appointment funnel trackingPatient journey replaySensitive health data maskingUnder 5 min setup
The challenge
Patients came for healthcare — not technical support.
Patients often schedule appointments while feeling unwell, anxious, or under time pressure. A confusing intake form, failed camera permission, or endless waiting room can quickly turn into a cancelled consultation.
A waiting room with no signal
Patients who can't tell if the doctor is running late will simply leave.
Forms that can't be saved
An intake questionnaire that loses progress mid-way rarely gets finished the second time.
Onboarding that assumes comfort with tech
Small buttons and multi-step verification can quietly filter out older or less tech-savvy patients.
The solution
How HealthTech teams use DeepSync
DeepSync connects appointment metrics with real patient behavior, helping HealthTech teams improve digital care while maintaining privacy and compliance.
Appointment Booking
Reduce drop-offs before care even begins
Build a complete funnel from appointment search to completed consultation. Replay sessions where patients abandoned scheduling to identify confusing forms, unavailable slots, or payment issues.
- Track search → doctor selection → slot booking → payment → consultation
- Replay abandoned booking sessions
- Compare mobile vs desktop booking completion
Virtual Consultations
See exactly why patients never join the call
Joining a consultation should take one click. DeepSync helps identify browser compatibility issues, camera permission failures, microphone errors, and waiting-room confusion before they affect patient satisfaction.
- Detect failed camera or microphone permissions
- Replay dropped consultations
- Segment issues by browser, device, or operating system
Patient Portal & Follow-ups
Improve care beyond the consultation
Appointments don't end when the video call does. Understand how patients access prescriptions, lab reports, invoices, follow-up appointments, and secure messaging. Identify opportunities to improve long-term engagement.
- See whether patients ever find their prescription downloads
- Identify friction in follow-up scheduling
- Improve treatment adherence with better post-visit flows
On the ground
What this looks like in a real week.
Telemedicine & HealthTech scenarios DeepSync teams run into — and how each one gets fixed.
01
The consultation that never started
A telemedicine platform notices that appointment bookings remain stable, but completed consultations suddenly decline. Session replay reveals many first-time patients deny camera permissions and never receive instructions explaining how to enable them.
The onboarding flow adds permission guidance before entering the consultation; completed virtual visits increase 18%.
02
The waiting room everyone leaves
Patients complain doctors are 'never available.' Replay sessions show patients exiting the waiting room after two minutes because there's no indication the doctor is running late.
The platform introduces live queue updates and estimated wait times; consultation abandonment drops significantly.
03
The payment screen that costs appointments
A specialist consultation platform sees thousands of patients reaching payment but very few completing bookings. Heatmaps reveal users repeatedly tapping insurance options that appear selectable but aren't supported.
The booking flow is redesigned with clearer eligibility messaging; appointment completion improves 23%.
04
AI finds the browser bug
After a browser update, consultation completion falls unexpectedly. Traditional analytics only show increased session drop-offs. DeepSync AI identifies Safari users repeatedly failing microphone checks before entering consultations.
Engineering ships a compatibility fix within hours, restoring consultation completion.
05
The intake form patients never finish
A mental health platform requires detailed intake questionnaires before appointments. Replay sessions reveal patients abandoning because forms can't be saved midway.
The platform introduces auto-save and progress indicators; completed assessments increase dramatically.
06
Older patients struggle with onboarding
A hospital launches virtual consultations for senior citizens. Session replay shows patients repeatedly zooming into small buttons and struggling with multiple verification steps.
The interface is redesigned with larger controls and simplified navigation; senior patient participation increases substantially.
07
Prescription downloads go unnoticed
Doctors successfully issue digital prescriptions after every consultation, but journey analysis reveals most patients never discover the prescription download page.
The platform surfaces prescriptions immediately after consultation completion and sends reminder notifications; downloads nearly double.
08
Support discovers the real issue
Customer support receives dozens of complaints about failed consultations. Instead of requesting screenshots, support shares DeepSync session replays with engineering, which identifies a video SDK issue affecting only specific Android devices.
The issue is fixed within the same day instead of days of back-and-forth troubleshooting.
Built for this
Every feature, tied to a real workflow.
Session Recordings
Replay every patient journey from appointment booking to virtual consultation and follow-up, and see exactly where care breaks down.
See the featureHeatmaps
See whether appointment availability, doctor profiles, and consultation instructions actually receive attention before patients leave.
See the featureAI Insights
Get plain-language summaries explaining why consultation completion, bookings, or patient engagement changed this week.
See the featureConversion Funnels
Track appointment search through booking, payment, waiting room, consultation, and follow-up, and know exactly where patients abandon.
See the featureRage Click Detection
Identify broken booking buttons, failed camera permissions, and confusing consultation flows before they overwhelm support.
See the featureUser Journeys
Understand how patients move across multiple visits before booking, attending, and returning for follow-up care.
See the featureWhat leadership tracks
KPIs this team already reports on.
Appointment booking completion
Share of started bookings that reach confirmation.
Consultation join rate
Share of confirmed appointments where the patient successfully joins the call.
Virtual visit completion rate
Share of joined consultations that finish without a technical drop.
Waiting room abandonment
Share of patients who leave the waiting room before the doctor joins.
Prescription download rate
Share of issued prescriptions that patients actually download.
Follow-up booking rate
Share of consultations that result in a scheduled follow-up visit.
Who uses it
One tool, every team, different questions.
Product
Identify where patients abandon booking and consultation workflows before those issues impact care delivery.
Engineering
Replay failed video consultations, browser compatibility issues, and appointment bugs without relying on screenshots.
Patient Experience
Understand where patients lose confidence during onboarding, booking, and virtual care.
Operations
Monitor appointment flow, consultation delays, and provider availability using behavioral insights instead of support tickets.
Customer Support
Replay patient sessions to resolve appointment issues faster and reduce back-and-forth communication.
Compliance
Analyze patient journeys while automatically masking sensitive health information and maintaining privacy requirements.
Leadership
Receive AI-generated summaries highlighting patient friction, digital adoption, and operational bottlenecks across the platform.
Fits your stack
Works with the tools you already run.
ZoomTwilioStripeRazorpaySegmentMixpanelZendesk
?
FAQFrequently asked questions.
Healthcare & Life Sciences
