Booking that stalls after doctor selection
Patients can pick a doctor and vanish, with no record of what made them hesitate at the next step.
For HealthcareEvery missed appointment, incomplete registration, and delayed consultation begins with patient friction.
Every missed appointment, incomplete registration, and delayed consultation begins with patient friction.
DeepSync helps you find it.
From finding a specialist and booking an appointment to teleconsultations, lab tests, payments, and follow-up care, every digital interaction influences patient trust. DeepSync helps hospitals and clinics understand where patients struggle and deliver seamless healthcare experiences.
Patient journey analyticsAppointment booking insightsSession replay with PHI maskingEnterprise-ready in under 5 minutes
The challenge
Patients don't abandon healthcare because they don't need treatment. They abandon because getting care feels difficult.
Patients may search for specialists, compare hospitals, check insurance coverage, upload medical records, choose appointment slots, complete registration, and make payments — all before meeting a doctor.
Insurance checks that feel like a black box
A verification step with no progress indicator reads as stuck, not processing.
Teleconsultations that never start
A failed camera or microphone permission can silently turn a booked visit into a no-show.
Support calls instead of self-service
Patients who can't find a report or invoice online will call — every time.
The solution
Where DeepSync helps
DeepSync helps healthcare organizations understand every patient interaction, reduce friction, and improve access to care.
Appointment Booking
Every patient should be able to book an appointment in minutes
Replay patient sessions to understand how they search for doctors, compare specialties, select appointment slots, upload referrals, and confirm bookings. Identify exactly where patients abandon before completing their appointment.
- See exactly where patients abandon after selecting a doctor
- Identify confusing slot selection or referral upload steps
- Reduce time from doctor search to confirmed booking
Patient Registration & Insurance
Registration should build confidence, not frustration
Understand where patients struggle with insurance verification, medical history forms, identity verification, and document uploads. Reduce administrative friction while improving patient satisfaction.
- See where insurance verification causes booking abandonment
- Identify confusing medical history or identity forms
- Reduce administrative back-and-forth for patients
Telemedicine & Virtual Care
Virtual care depends on reliable digital experiences
Analyze how patients join video consultations, upload reports, complete payments, and communicate with healthcare providers. Identify technical issues before they become missed consultations.
- See where video consultations fail to start
- Identify browser or device-specific permission issues
- Reduce missed consultations from technical friction
Patient Portal & Self-Service
Patients increasingly expect to manage their healthcare online
Understand how users schedule follow-ups, access prescriptions, download reports, pay bills, and view medical records without contacting hospital staff. Improve self-service while reducing operational workload.
- See which self-service tasks push patients back to a phone call
- Identify where report or invoice searches fail
- Reduce operational workload with replay-confirmed fixes
On the ground
What this looks like in a real week.
Healthcare & Hospitals scenarios DeepSync teams run into — and how each one gets fixed.
01
Patients never complete appointment booking
A multi-specialty hospital notices thousands of patients searching for doctors every week, but appointment bookings remain below expectations. Session replay reveals patients repeatedly leave after selecting a doctor because consultation fees aren't displayed until the final booking step.
The hospital introduces transparent pricing earlier in the journey; appointment completion increases 24%.
02
Insurance verification delays care
A private hospital receives frequent complaints about online booking. Replay sessions show patients abandoning because insurance eligibility checks take too long without showing any progress.
The hospital adds real-time status updates and estimated verification times; booking abandonment drops significantly.
03
AI finds a teleconsultation problem
A hospital notices missed video consultations increasing after a platform update. DeepSync AI identifies that Safari users can't grant microphone permissions because the browser permission prompt appears behind the consultation window.
Engineering releases a fix the same day; successful teleconsultations recover immediately.
04
Lab test booking creates confusion
Patients frequently abandon lab test bookings after selecting diagnostic packages. Replay sessions reveal confusion around fasting requirements, home collection eligibility, and available appointment slots.
The provider redesigns the booking experience with contextual guidance; lab bookings increase while support calls decrease.
05
Medical record uploads fail
Patients repeatedly restart specialist consultations. DeepSync reveals many users attempt to upload MRI scans and medical reports that exceed file size limits without receiving clear error messages.
The platform introduces upload progress indicators and automatic compression; report upload success improves substantially.
06
Patients can't find test results
Support teams receive thousands of requests for laboratory reports. Heatmaps reveal patients repeatedly navigate between billing, appointments, and profile settings because reports are hidden inside an unexpected menu.
The patient portal is redesigned with a dedicated health records dashboard; digital self-service adoption increases significantly.
07
Emergency care registration slows down
A hospital introduces digital emergency registration. Replay sessions reveal attendants struggle to complete long registration forms during emergencies.
The registration process is redesigned to collect only essential information upfront; emergency check-in times decrease considerably.
08
Follow-up appointments are being lost
A hospital notices patients rarely schedule recommended follow-up consultations. Journey analysis reveals patients receive discharge instructions but no convenient way to book their next appointment.
The hospital introduces one-click follow-up scheduling inside the patient portal; follow-up compliance and retention improve.
Built for this
Every feature, tied to a real workflow.
Session Recordings
Replay complete patient journeys from appointment booking and registration to consultations and follow-up care, and see exactly where patients struggle.
See the featureHeatmaps
See how patients interact with doctor profiles, appointment calendars, insurance forms, and telemedicine workflows.
See the featureAI Insights
Automatically identify recurring booking issues and telemedicine friction across thousands of sessions, and prioritize the fixes that improve access to care.
See the featureUser Journeys
Visualize the complete path from doctor search to follow-up and ongoing care, and identify exactly where patients drop off.
See the featureConversion Funnels
Measure every milestone from doctor profile viewed to follow-up scheduled, and understand where patients abandon before receiving care.
See the featureRage Click Detection
Detect broken booking forms, failed uploads, and scheduling errors before they impact patient care.
See the featureWhat leadership tracks
KPIs this team already reports on.
Appointment booking rate
Share of doctor searches that result in a started booking.
Booking completion rate
Share of started bookings that reach confirmation.
Teleconsultation success rate
Share of scheduled video visits that start and complete successfully.
Patient registration completion
Share of started registrations that finish without abandonment.
Follow-up appointment rate
Share of consultations that result in a scheduled follow-up.
Digital self-service rate
Share of patient requests resolved through the portal instead of a phone call.
Who uses it
One tool, every team, different questions.
Product
Improve appointment booking, patient onboarding, telemedicine, and digital care journeys using real patient behavior.
Digital Health
Understand how patients discover services, book consultations, and engage with digital healthcare experiences.
Operations
Identify bottlenecks across registration, scheduling, diagnostics, and patient servicing to improve hospital efficiency.
Engineering
Replay booking failures, portal issues, and telemedicine bugs exactly as patients experienced them.
Patient Experience
Reduce support calls and improve satisfaction by simplifying digital healthcare interactions.
Compliance & Privacy
Analyze patient journeys while protecting sensitive health information through configurable masking and privacy controls.
Leadership
Receive AI-powered summaries highlighting patient behavior, operational bottlenecks, and opportunities to improve care delivery.
Fits your stack
Works with the tools you already run.
Salesforce Health CloudTwilioStripeRazorpaySegmentDatadogAWS
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FAQFrequently asked questions.
Healthcare & Life Sciences
