Rate-shoppers who don't return
Guests who leave to compare prices with an OTA often don't come back to book direct.
For Hotels & HospitalityEvery abandoned booking is a guest who just booked through an OTA instead.
Every abandoned booking is a guest who just booked through an OTA instead.
DeepSync helps you win them back.
Hotels spend millions driving guests to their own websites, only to lose them before checkout. DeepSync helps hotels understand exactly where guests lose confidence, reduce booking abandonment, and increase direct reservations.
Direct booking funnel analyticsBooking journey replaySession replay with privacy controlsUnder 5 min setup
The challenge
Guests want the best experience — not just the best room.
A guest rarely books after their first visit. They compare room types, browse photos, check cancellation policies, read reviews, compare prices with OTAs, and often return multiple times before deciding.
Mobile bookings that quietly disappear
A hard-to-navigate mobile gallery or form can suppress conversions campaigns worked hard to earn.
Loyalty perks nobody sees
Member pricing revealed only at the last step fails to pull bookings away from OTAs.
Hidden fees that break trust
Resort fees and taxes appearing only at checkout send guests back to search.
The solution
How hospitality teams use DeepSync
DeepSync connects booking metrics to real guest behavior, helping hospitality teams recover bookings that would otherwise be lost to online travel agencies.
Room Discovery & Booking
Increase direct bookings without increasing ad spend
Replay guest sessions to understand how visitors search availability, compare room categories, evaluate pricing, and complete reservations. Discover exactly where booking confidence breaks down.
- Track search → room selection → guest details → payment → confirmation
- Replay abandoned reservations
- Compare desktop and mobile booking journeys
Pricing & OTA Comparison
Understand when guests leave to compare prices
Many guests don't abandon — they simply open another tab. DeepSync reveals where guests hesitate while comparing rates, cancellation policies, taxes, and loyalty benefits, and identifies opportunities to convince them to book directly.
- See where guests hesitate comparing rates
- Identify moments guests leave to check an OTA
- Surface direct-booking incentives at the right time
Guest Self-Service
Make managing reservations effortless
Replay guest sessions across reservation management, online check-in, room upgrades, cancellations, loyalty accounts, and special requests. Reduce support calls by improving self-service experiences.
- See where online check-in fails or confuses guests
- Identify friction in reservation management
- Reduce support calls with better self-service
On the ground
What this looks like in a real week.
Hotels & Hospitality scenarios DeepSync teams run into — and how each one gets fixed.
01
Guests compare rooms but never reserve
A luxury hotel notices thousands of visitors reaching room selection but very few completing bookings. Session replay reveals guests repeatedly opening cancellation policies because flexible cancellation is only explained during checkout.
The hotel surfaces cancellation benefits directly on room cards; direct bookings increase 17%.
02
Mobile bookings quietly disappear
A hotel chain launches a mobile-first summer campaign. Analytics show heavy traffic but disappointing conversions. Replay sessions reveal guests repeatedly zooming into room images because photo galleries are difficult to navigate on smaller screens.
The gallery is redesigned for mobile devices; mobile booking completion rises significantly.
03
AI finds the payment bug
Weekend reservations unexpectedly decline. DeepSync AI identifies Safari users repeatedly failing payment because Apple Pay fails after a third-party booking widget update.
Engineering deploys a fix before the weekend rush; revenue quickly returns to expected levels.
04
Loyalty benefits aren't convincing anyone
Thousands of returning guests visit the hotel's website. Journey analysis shows many leave after checking prices because loyalty discounts aren't visible until the final booking step.
The hotel highlights member pricing throughout the booking experience; direct bookings increase while OTA commissions decrease.
05
Guests can't find family rooms
A resort notices poor occupancy for premium family suites. Heatmaps reveal visitors repeatedly clicking standard rooms because family-friendly filters are hidden behind advanced search options.
The booking experience is redesigned around guest intent; family room occupancy improves.
06
Online check-in creates frustration
Guests begin online check-in but frequently abandon before completion. Replay sessions reveal passport uploads repeatedly fail on mobile Safari because image size exceeds upload limits.
The hotel introduces automatic image compression and upload guidance; online check-in completion improves substantially.
07
Hidden fees create distrust
Guests abandon reservations after reaching payment. Replay sessions reveal visitors repeatedly recalculating prices because resort fees and taxes appear only during checkout.
The booking engine displays transparent pricing from the beginning; checkout abandonment falls while guest satisfaction increases.
08
Guests leave to read reviews
A boutique hotel notices visitors repeatedly leaving after viewing room details. Journey analysis reveals guests opening Google Reviews and TripAdvisor before returning — or not returning at all.
The hotel surfaces verified guest reviews directly on booking pages; booking conversion improves without changing pricing.
Built for this
Every feature, tied to a real workflow.
Session Recordings
Replay complete guest journeys from room discovery and booking to online check-in and post-stay engagement.
See the featureHeatmaps
See whether guests actually engage with room photos, amenities, reviews, and loyalty offers before booking.
See the featureAI Insights
Get plain-language summaries explaining why booking conversion or direct bookings changed this week.
See the featureConversion Funnels
Track hotel search through room selection, payment, confirmation, and repeat stay, and know exactly where bookings are lost.
See the featureRage Click Detection
Identify broken booking widgets, unavailable calendars, and payment failures before they impact revenue.
See the featureUser Journeys
Understand how guests research, compare, and revisit your property before finally making a reservation.
See the featureWhat leadership tracks
KPIs this team already reports on.
Direct booking conversion rate
Share of website visitors who complete a direct booking.
Booking engine completion rate
Share of started bookings that reach confirmation.
Mobile booking conversion
Direct booking conversion rate on mobile devices.
OTA deflection rate
Share of bookings won directly instead of through an OTA.
Online check-in completion
Share of eligible guests who complete online check-in.
Repeat guest rate
Share of guests who book another stay.
Who uses it
One tool, every team, different questions.
Revenue Management
Understand how pricing, promotions, and room availability influence direct booking conversion.
Marketing
Measure which campaigns generate direct bookings, not just website traffic.
Product & Digital
Improve booking engines, loyalty programs, and guest portals using real behavioral insights.
Engineering
Replay payment failures, booking bugs, and mobile usability issues without relying on screenshots.
Guest Experience
Reduce support calls by improving online check-in, reservation management, and self-service.
Operations
Monitor booking performance and guest journeys across every digital touchpoint.
Leadership
Receive AI-powered summaries highlighting booking friction, revenue opportunities, and guest behavior trends.
Fits your stack
Works with the tools you already run.
SiteMinderStripeRazorpayGoogle Hotel AdsSegmentMixpanelSalesforce
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FAQFrequently asked questions.
Travel, Hospitality & Real Assets
