Billing, upgrades & invoices
Where to change plan, what happens mid-cycle, and how to cancel.
Billing shows your active plan and current usage against your session limit. Your plan tier is also visible at a glance in the sidebar footer and next to your account menu in the header.
Upgrading
An upgrade takes effect immediately — the new session allowance, retention window, and feature entitlements all apply as soon as payment succeeds. If recording had paused at your old cap, it resumes right away.
Downgrading and cancellation
Refunds are governed by the refund policy on our website. For invoice or payment questions, contact support from the Billing page.
Related
What each plan includes
The differences that actually matter between Free, Pro, Business, and Enterprise.
Session limits & what happens at the cap
How sessions are counted, and what stops when you hit the limit.
Premium features at a glance
Exactly which capabilities require a paid plan, and which tier unlocks each.
Still have a question?
Support is included on every plan, including Free. Tell us what you're trying to do and we'll point you at the right page — or fix the docs.
Contact support