How to Add Heatmaps and Session Recordings to a Wix Site

Short answer: add the DeepSync script through Wix's custom code setting, placed in the head and applied to all pages. Wix makes custom code available on paid plans with a connected domain, so check that yours qualifies. Then open your live site, browse a little, and confirm a session appears.

Table of Contents

1. Before You Start
2. Install
3. Verify
4. What to Look at First
5. Wix-Specific Notes
6. Key Takeaways

Before You Start

• A Wix plan that supports custom code. Wix reserves this for paid plans with a connected domain. Check Wix's help pages for current requirements.
• A free DeepSync project for your domain.
• Your tracking snippet from the project's install settings.

The snippet is one line (install on any website):

<script async src="YOUR_LOADER_URL"></script>

Install

1. In your Wix dashboard, open Settings and find Custom Code.
2. Add a new custom code entry.
3. Paste the snippet.
4. Give it a name such as "DeepSync".
5. Apply it to all pages.
6. Choose to place it in the head.
7. Save and publish.

Wix's wording and menu positions change occasionally. If the labels differ, look for the option to add code to all pages in the head.

Verify

1. Visit your live site in a normal browser window, not the editor.
2. Click and scroll on two or three pages.
3. Check Sessions in DeepSync.

If you see nothing, the usual cause is consent. DeepSync projects default to consent-required mode: nothing is recorded until a consent signal is sent from your cookie banner. A correctly installed script that never receives consent records nothing (consent setup, no data troubleshooting).

What to Look at First

Most Wix sites belong to small businesses: a few pages and a goal of getting a call, a booking, or an enquiry. With modest traffic, recordings are more useful than charts (analytics for low-traffic sites).

Start with these.

1. Watch ten visits to your homepage. How long before people scroll or leave?
2. Watch visits that reached your contact or booking page and did not complete it.
3. Check your homepage on a phone. Then look at the mobile scroll heatmap. Is your phone number or booking button seen?
4. Look at what people tap. Dead clicks on images or headings show what visitors expected to be a link.
5. Check the menu. Which pages do visitors actually open?

Count the outcomes that matter:

• A form submission, tracked through a thank-you page as a goal.
• Taps on your phone number or messaging link. Many small-business enquiries never touch a form.

Wix-Specific Notes

• Wix apps and widgets. Booking, chat, and store components may render inside iframes. Content in a cross-origin iframe appears as an empty box in recordings, and clicks inside it are not captured (capture limits). You still see everything around it.
• Editor preview. Custom code runs on the published site.
• Mobile layout. Wix has a separate mobile editor. Check that your key button is placed well there, not only on desktop.
• Page speed. Sites with many apps and large images can be slow on phones. Fewer apps helps.
• Wix's own analytics. It reports traffic and sales. A behavior tool adds what visitors did on the page.
• Free plan fit. DeepSync's free plan covers 1,000 sessions a month, which is enough for many small sites.

Key Takeaways

• Add the tag via custom code, in the head, on all pages.
• Check your plan supports custom code.
• With a small site, watch recordings before reading charts.
• Count phone and messaging taps as conversions.

Conclusion

A small business site does not need complex analytics. It needs you to see what ten real visitors did. This gets you there in a few minutes.

Start free.