Lead capture

Ask for contact details at the right moment in a conversation.

Chatbot & Live ChatEnterprise

Requires an Enterprise plan.

Setting	What it does
Lead capture enabled	Whether the bot ever asks for contact details.
Lead fields	Which details to ask for — name, email, phone, company.
Capture after replies	How many exchanges happen before the ask. Asking on message one reads as a gate and kills the conversation.
Capture prompt	The wording of the ask. Tie it to a reason: "so I can email you the setup guide" converts far better than "what's your email".

Captured leads appear on the conversation in the inbox, and lead rate is one of the headline metrics in the autonomous stats panel.

Let the widget open itself when a visitor is visibly stuck — with guardrails.

Where conversations land, and what you can send back.

Still have a question?

Support is included on every plan, including Free. Tell us what you're trying to do and we'll point you at the right page — or fix the docs.