Chat widget settings reference

Every field on the settings page and what it changes for the visitor.

Chatbot & Live ChatEnterprise

Requires an Enterprise plan.

Appearance

Setting	What it does
Bot name	The name shown in the widget header — usually your product or a persona name.
Bot subtitle	The line under the name. Good place for "Typically replies instantly" or your hours.
Icon source	favicon uses your site's own icon, custom uses the avatar URL you supply, deepsync uses the DeepSync mark.
Bot avatar URL	Used when icon source is set to custom.
Theme colour / text colour	The widget's accent and the text drawn on it. Set both — a dark accent with dark text is unreadable.
Position	Left or right corner of the viewport.
Show branding	Whether "Powered by DeepSync" appears. Removing it requires the branding-removal entitlement.

Behaviour

Setting	What it does
Enabled	Master switch. Off means the loader serves no widget at all.
Launcher mode	launcher shows a persistent bubble the visitor can click. manual shows nothing until something opens it — autonomous mode, or you, from the inbox.
Welcome message	The first thing the visitor sees when the widget opens.
Offline message	Shown outside your configured hours, when no one is available to take over.
Quick replies	Suggested prompts shown as buttons. Use them to steer people towards questions you know the bot answers well.

manual launcher mode plus autonomous triggers is the low-annoyance combination: no bubble following people around, and the widget only appears at the moment someone is visibly stuck.

Enterprise