Chatbot & Live Chat — overview
An AI chat widget on your site that answers from your own content, and hands off to you.
Chatbot & Live ChatEnterprise
Live Chat is an Enterprise capability and fails closed — the widget will not serve on a plan without the entitlement, even if it's enabled in settings.
The chat widget is a customer-facing assistant that rides the same script tag you already installed. There is nothing extra to deploy: switch it on in settings, and the loader starts serving it.
How a conversation flows
- A visitor opens the widget — either by clicking the launcher, or because autonomous mode noticed them struggling and opened it first.
- The AI answers from your knowledge base: pages it crawled from your site, pages indexed from real recorded page views, and any documents you added by hand.
- If it can't answer, or the visitor asks for a person, the conversation is flagged for handoff and appears in your inbox.
- The moment you send a message, the conversation switches to human mode and the AI stops replying.
Because chat sits inside DeepSync rather than beside it, a conversation is linked to that visitor's live session — you can watch what they're actually looking at while you answer them.
Related
Enterprise
Turning on the chat widget
Enable it, index your content, and check the diagnostics panel.
Enterprise
Chat widget settings reference
Every field on the settings page and what it changes for the visitor.
Enterprise
The chat knowledge base
Three ways content gets indexed, and how to check what the bot actually reads.
Enterprise
The chat inbox
Where conversations land, and what you can send back.
Still have a question?
Support is included on every plan, including Free. Tell us what you're trying to do and we'll point you at the right page — or fix the docs.
Contact support