Autonomous mode — proactive outreach

Let the widget open itself when a visitor is visibly stuck — with guardrails.

Chatbot & Live ChatEnterprise

Requires an Enterprise plan.

Autonomous mode uses the friction signals DeepSync already detects — rage clicks, dead ends, long hesitation — to decide when to open the widget with a relevant message, instead of interrupting everyone on a timer.

Goal

Pick support, leads, or sales. The goal decides which triggers are eligible and what the default messages say, so set it before tuning anything else.

Guardrails

Setting	What it prevents
Sensitivity	How eager the triggers are. Start low and raise it — an over-eager widget is worse than no widget.
Max nudges	The cap on outreach per visitor, so nobody gets pestered repeatedly.
Minimum seconds	How long a visitor must be on the page before anything can fire.
Cooldown seconds	The enforced gap between two nudges.
Quiet paths	Pages where the widget never opens itself — checkout and payment pages belong here.
Active hours	The window during which outreach is allowed, so it doesn't fire when nobody can take over.

The holdout — proving it works

A holdout percentage deliberately leaves a slice of eligible visitors alone as a control group. The stats panel compares lead rate between engaged and holdout visitors and reports the lift in percentage points.

The lift figure stays blank until the control arm is large enough to mean anything. That's deliberate — a fabricated lift number is worse than no number, and it's the reason to leave the holdout switched on rather than chasing the last few percent of coverage.

Per-trigger control

Each trigger can be disabled individually or given custom message text, and the stats panel breaks down fires, engagement, leads, and handoffs per trigger — so you can turn off the one that's firing constantly and converting nobody.

Enterprise